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Guides for the retail trade

All retailers must follow the sale of goods and supply of services rulings and regulations on pricing

If you offer a mail order, online or phone sales service, find out how you're affected by the regulations on remote shopping

Learn how the rules on the advertising of goods and services affect you

Read our specialist guides for retailers involved in:

• credit intermediary services
• pricing food
• selling toys
• selling electrical appliances

Further information:

• Discover what to expect if a consumer decides to take a dispute with you to the Small Claims Court
• If in any doubt, or if you need more information, consult our full list of guides
• Read our guidelines to assist retailers in meeting their obligations to consumers under the Consumer Protection Act