NCA seeks fair deal for Aer Lingus customers
17 April 2008
Ann Fitzgerald, Chief Executive of the National Consumer Agency said that Aer Lingus would appear to be in breach of contract in cancelling bookings of those customers who booked €5 seats to the US.
"Blaming a technical error in their booking system is not good enough," she said.
"Aer Lingus formed a contract with the consumer at the stated fare and cannot simply walk away from their obligations," she added.
The National Consumer Agency has been in contact with Aer Lingus this morning and is seeking a meeting with senior management in the company with a view to reaching a fair deal for those customers affected.