Buying goods abroad

If you bought something while you were travelling abroad and you have a problem with it now there are several things you can do. Remember: if you buy something from a website that is based outside of Ireland, this is not the same as buying goods abroad. We have information on shopping online to help you too.

Most countries have their own system of consumer protection, but if your purchase was in an EU country you will be entitled to the same basic set of consumer rights under EU law. You can also look for a refund if the seller didn't give you a true description of the product - for example, if they sold you some gold jewellery which turns out to be worth far less than the seller claimed.

If you have already returned home, it is very unlikely that you will be able to return the goods in person. You should contact the European Consumer Centre Ireland (ECC Ireland), which will explain your rights and suggest alternative remedies.

Remember, if you buy goods abroad (or online from another country outside the EU), you may have to pay import charges such as customs or excise duties, and VAT on the goods. You can get more information from Revenue.