Changing your mind

If you simply change your mind about a product you bought in a shop and decide you don't want to keep it, you do not have any rights under consumer law.

However, some retailers may offer to accept returns and give you an exchange or refund within a certain amount of time after the purchase. This is shop policy and a gesture of goodwill and not a legal requirement.

Unwanted gifts

If the item was a gift which you would like to exchange, some shops may exchange it if you have a receipt. In this case, you will need the receipt or a gift receipt from the person who gave it to you.