Denied boarding

You may be denied boarding if your flight is overbooked. If this happens your airline must:

Offer you an alternative flight OR refund the price of your ticket

AND

Provide you with food, refreshments and reasonable access to telephone/email etc.

If necessary, they must also provide you with overnight accommodation while you wait on an alternative flight as well as transport between the airport and accommodation.

You are also entitled to compensation for your inconvenience based on the length of your intended journey:

Length of journey	Compensation
Up to 1,500 km	€250
1,500 to 3,500 km	€400
Over 3,500 km	€600

You are not entitled to compensation if you are:

Given at least two weeks' notice that your flight has been cancelled
Provided with another flight at the time of the original flight or
Denied boarding but travelling free of charge or at a reduced fare that is not available to the public
Late at check-in

Where to complain

In Ireland, the Commission for Aviation Regulation is responsible for overseeing the rules on compensation and assistance to passengers.

If your flight is supposed to depart from another EU country, complain there. If you are travelling from outside the EU and your flight is operated by an EU airline, complain to the EU country where it is supposed to land.

For the name and address of the relevant authority which can assist you with your complaints, email mail@europe-direct.cec.eu.int