Report a business to the NCA

If you think a business has breached your consumer rights, you can report the business to us.

You should consider making a complaint directly to the business first, as the issue might be a simple misunderstanding, and you should give the business the opportunity to put things right.

We deal with complaints on a risk basis. We also carry out a number of proactive visits to traders over a year to assess compliance and take whatever enforcement actions might be warranted.

This risk-based approach enables us to maximise our resources and ensure that we can tackle the many areas where there is large consumer detriment.

If you have a product which you feel is unsafe, contact us immediately with details about the product and where you bought it.