Shopping in the sales

You have the same rights shopping in the sales as you do at any other time of the year.

Items sold in a sale must be of merchantable quality, fit for their intended purpose and as described to you. If an item is faulty, your rights do not change just because it was on sale.

If an item you bought at full price is faulty, and is now on sale at a reduced price, you are entitled to a refund of the full price or a replacement of the same value, with proof of purchase.

If you buy goods at full price but change your mind about them, and they are now on sale at a lower price, you may only be entitled to the reduced amount if the shop is willing to offer a refund. Any offer of a refund in this situation is at the discretion of the retailer and is a gesture of goodwill.

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