Making a travel insurance claim

Know what procedures you have to follow when abroad

The terms and conditions of your travel insurance policy can differ greatly across providers. And some policies will have very specific instructions you have to follow when you are abroad, that could affect you if you need to make a claim when you get home.

For example, some policies will insist that you get police reports (fully translated) within a timeline. Many policies also require you to contact the company's medical/emergency assistance line as soon as possible after the event, in order for your claim to be accepted. It is important that you read your policy before you travel so you are fully aware of these conditions in advance, as you never know when you will need to make a claim.

Keep all documents and claim as soon as possible when you get home

Make sure you keep all documents and receipts that support your claim. You should send in your claim as soon as you can, as there may be a time limit for making claims.

Other types of claims

European residents are entitled to some compensation (EC Regulation 261/2004) if your flight is delayed, cancelled or you are denied boarding. You can get more information in our Travel section.